SHIPPING & RETURNS
SHIPPING POLICY
1. Processing Time:
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Orders processed within 3 business days.
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After the order is sent, you will receive the item within 14 working days. (Including all kinds of irresistible factors causing delays, so the specified range will be 14 business days, if all goes well, you will receive the item within the next 3-7 days after the order is sent)
2. Shipping Rates:
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Flat-rate domestic shipping at. Free shipping for orders over 300$.
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International shipping rates calculated at checkout.
3. Order Tracking:
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Receive tracking information via email for real-time updates.
4. Delays and Issues:
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Not responsible for delays due to unforeseen circumstances.
5. Address Accuracy:
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Customers must provide accurate shipping information.
6. Missing Packages:
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Report missing packages to greenspanalan00@gmail.com.
7. Contact:
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Reach us at greenspanalan00@gmail.com for any shipping inquiries.
RETURN & EXCHANGE POLICY
1. Returns and Refunds:
We want you to be completely satisfied with your purchase from FANXING. If you are not happy with your order for any reason, we offer a hassle-free return and refund policy.
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1.1 Eligibility for Returns:
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To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
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Returns must be initiated within 30 days from the date of delivery.
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1.2 Refund Process:
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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Refunds will be issued to the original payment method within 7 business days.
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1.3 Non-Refundable Items:
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Certain items, such as gift cards, downloadable software, or personalized/customized products, are non-refundable.
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2. Exchanges:
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2.1 Eligibility for Exchanges:
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We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us within 7 days of receiving your order.
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2.2 Exchange Process:
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To initiate an exchange, please contact our customer support team at greenspanalan00@gmail.com.
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Once your exchange request is approved, we will provide instructions for returning the defective or damaged item.
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Upon receiving the item, we will send you a replacement as soon as possible.
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3. Return Shipping:
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3.1 Return Shipping Costs:
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Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., wrong item shipped, defective product).
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4. How to Initiate a Return or Exchange:
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To initiate a return or exchange, please contact our customer support team at greenspanalan00@gmail.com. Provide your order number, the reason for the return/exchange, and any relevant details.
5. Cancellations:
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5.1 Order Cancellations:
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Orders can be canceled within 24 hours of placement. Once an order has been processed and shipped, it cannot be canceled.
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6. Contact Information:
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If you have any questions about our refund and exchange policy, please contact us at greenspanalan00@gmail.com].
Refund Terms
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Eligibility: Refunds are only available for products that are returned in their original condition, unworn, unused, and with all original tags and packaging intact. We reserve the right to refuse refunds for items that do not meet these criteria.
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Timeframe: Customers must initiate a return request within 7 days of receiving their order. After the return request is approved, the item must be returned to us within 7 days to be eligible for a refund.
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Refund Method: Refunds will be issued in the original form of payment. If the original payment method is not available, refunds may be issued via store credit or another agreed-upon method.
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Return Shipping: Customers are responsible for all return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your items.
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Processing Time: Once we receive your returned item, please allow 3 business days for us to inspect the item and process your refund. Refunds will be issued promptly upon approval of the return.
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Exclusions: Certain items may not be eligible for refunds, including but not limited to personalized items, gift cards, and sale or clearance items. Please check the product description or contact us for clarification before making a purchase.
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Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team for assistance. We're here to help ensure you have a positive shopping experience with us.
Please customize these refund terms to fit the specific needs and policies of your website. Additionally, it's important to ensure that your refund terms comply with any applicable laws and regulations in your jurisdiction. If you're unsure about any aspect of your refund policy, consider consulting with a legal professional for guidance.
Return address
If you meet the above return conditions, please send the goods to the following address, freight will be borne by you.
Mailing Address: 702, Unit 2, Building 28, Haibin City Garden Phase II, Wuhan Economic and Technological Development Zone, Wuhan, Hubei, China, 430056